Privacy Policy

Your privacy is critically important to us. At Laser and Grain, we have a few fundamental principles:

• We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
• We store personal information for only as long as we have a reason to keep it.
• We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
• We help protect you from overreaching government demands for your personal information.
• We aim for full transparency on how we gather, use, and share your personal information.

Who we are

We are Laser and Grain, our registered office is Laser and Grain, 17 King Street, Silverton, Exeter, EX5 4JG. If you would like to contact us you can do so by emailing us at [email protected] or writing to us at Laser and Grain, 17 King Street, Silverton, Exeter, EX5 4JG

Comments

When visitors submit forms on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Terms of Sale

We are Laser and Grain, our registered office is Laser and Grain, 17 King Street, Silverton, Exeter, EX5 4JG . If you would like to contact us you can do so by emailing us at [email protected] or writing to us at Laser and Grain, Laser and Grain, 17 King Street, Silverton, Exeter, EX5 4JG

By committing to utilising the services of Laser and Grain, i.e placing an order with us, you hereby accept our terms of sale. Please take time to read our terms before committing to submitting an order. Orders are subject to availability and receipt of payment.

If we need to contact you, we will email or write to you via the email address or postal address you have provided during your sales transaction.

We will confirm acceptance of your order via email and issue an order number. At this point these terms of sale become active between us. If we are unable to fulfil your order due to lack of product availability or an inability to carry out a custom piece to your requirements or due to unforeseen lack of resources, we will inform you via email and ensure your funds are refunded within 7 days. The products become your responsibility once they have been delivered to your property. You own the products once we have received payment in full for them.

We sell both customised and non customised items:

• Customised items refer to goods made specifically to your personal specifications, ie size or content that is specified by you at the point of order. The price of these will vary according to the specifications you request. We will email a quote to you, including the cost of the item and postage charge. If on reflection of this quote, you would like to progress with the order we will require written confirmation of your request to go ahead with the purchase, via email or letter.
• Non-customised items refer to goods that are not customisable, and the manufacturing/cost of which remains the same for each order. 

After email receipt of your order, we will endeavour to deliver your product/s to you as soon as reasonably possible. As our items are made to order, we cannot guarantee that you will receive your products within a fixed period of time. However, this does not affect any of your statutory rights.  

Any predicted delivery dates provided by us are purely estimates and therefore we will not have failed to fulfil our obligation to you if these estimates are not met, therefore, it is not permissible for you to terminate your contract with us based on this. However, this does not affect any of your statutory rights. 

If the product is delivered and no one is available to take delivery and it is not possible for the products to be posted through your letterbox, the deliverer may leave you a note informing you of how to rearrange delivery or if you are able to collect the products from a depot. 

If you do not re-arrange delivery or collect the items from a depot, after a failed delivery to you, we have the right to charge you any further delivery costs. If a further attempt to re-arrange delivery or collection is not successful and we are unable to contact you, despite reasonable efforts, we may end the contract.

We are not responsible for any customs and import taxes that may apply, nor are we responsible for delays due to customs.

If you would like to make alterations to your order prior to manufacture, please contact us. If the item/s have not yet reached the point of manufacture, we will endeavour to make the changes you request and will inform you as to whether the price, the manufacturing time or anything else will change as result of your amendment to your order. We will then inform you of any such resulting changes and ask if you wish to continue with purchasing. If you decline to continue you may request a refund.

Please note your goods may vary slightly in appearance from the photos, due to natural variations in the materials i.e. changes in grain of the wood.

It is our right to make changes to the products we sell based on the following:

• To adhere to regulatory or legislative requirements
• To make design improvements/ technical adjustments to improve the performance/appearance/functionality of the product. In this case, your use of the product will not be affected
• To respond to data protections threats

Any delays outside of our control are not our responsibility. If a delay occurs due to an event outside of our control, we will endeavour to minimise the delay and contact you, to inform you, as soon as reasonably possible. Should we do this, we will not be liable for the delays caused by the event, but if there is a risk of substantial delay, you can contact us to end the contract and receive a refund for any products you have paid for but have not yet been delivered. 

If you do not provide us with the information required to fulfil your order, we will contact you to acquire this. If you do not reply or fail to give the full information required (for example, delivery address, product specifications) within a reasonable period of time, then we have the right to end the  contract or to increase the fee charged in order to reasonably compensate us for the additional work completed as a result. 

There may be reasons why we have to suspend the supply of a product to, these include:

• Delays due to technical issues
• Requirement to update the product in line with legislation/regulations
• Responding to matters of 3rd party infringement
• To make alterations to the product (from your request or our necessity)

If we need to suspend a product, we will inform you as soon as possible. It is your right to request a refund on the basis that the product will be suspended for a period of 2 weeks or more. 

If you do not pay for the product, we are entitled to suspend manufacture of them until you provide payment. If you do not pay us for the products at the point of order and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we are entitled to charge you interest on your overdue payments. 

Your rights regarding termination of your contract will differ according to:

• Whether you have purchased customised or non-customised goods
• Whether there is a fault with the product
• When you request to end the contract
• Laser and Grain’s performance in producing the product

If an item is faulty, or not as described, then you have a right to terminate the contract and receive a full or partial refund.

You are entitled to terminate your contract with us if the product(s) have not yet been made and:

• We have informed you that there has been an mistake in the description of the product or the pricing, and you want to cancel your order
• There is a chance that your order will be significantly delayed in its manufacture, or that we have suspended supply of the product you have purchased for 2 weeks or more
• We have not fulfilled our obligations as laid out in this contract

If you have changed your mind and no longer want to purchase a non-customised product you can cancel the order if it has not yet been made. If it has been dispatched, you must inform us within 14 days and we will refund you the full amount on our receiving the product, however, it is your obligation to pay for the return postage to us.

You are not entitled to terminate your contract with us when the product/s you have purchased have been customised to your specifications.

If you would like to terminate your contract with us, please email us at [email protected] and provide your name, postal address, details of the order and, if possible, your phone number and email address

If you terminate our contract after the products have been dispatched, you must inform us within 14 days and return them to us via post at Laser and Grain, Butterwells, Cleave Farm, Moreleigh, Totnes, TQ9 7JS. The cost of return postage is your responsibility, except when:

• The products are faulty or not as advertised 
• You are terminating the contract due to an error in our pricing or description, or a delay outside of our control and greater than 2 weeks

Refunds will be made (including delivery costs) to the method you used for payment. However, we may make deductions from the price for the following reasons:

• If your handling of the product has resulted in the product being worth less than its retail price
• If we have refunded you the cost before we receive the returned item and we then discover that the item is damaged, you must reimburse us the appropriate amount

Following our agreement to issue you a refund, the funds will be reimbursed to you with 14 days from when we receive the product back from you or within 48 hours if we have not yet dispatched the item/s.

We are entitled to terminate our contract with you if:

• You do not fulfil payment when it is due and do not pay within 14 days of a reminder, or 
• You do not provide us with information that is necessary for us to manufacture or deliver your the products, or
• You do not allow us a reasonable timeframe with which to deliver the products to you or enable us to access your property to deliver your items

If we end the contract according to the terms of this document, we will refund any money you have paid in advance for products you have not received. We may, however, charge reasonable compensation for the costs we may incur as a result of your breaking the contract.

We accept payment via PayPal and BACS transfers. All items must be paid for at the point of order (prior to dispatch). If you think an invoice we have provided to you is incorrect, please inform us as soon as possible.

Due to the nature of our customisable products, we are not liable if your product is not suitable for your intended application. We are not responsible if the item doesn’t fit or meet your requirements due to sizing mistakes as a result of you providing us with incorrect measurements. We are unable to offer refunds in these instances.

We are not responsible for any damage to the product or your fixtures and fittings that are a result of your application/the application method you have chosen to install our product. We also are not responsible for aesthetic or functional damage incurred as a result of its use.

The switches and sockets supplied by us are not manufactured by us and we hold no responsibility for their performance or any loss or damage that may be from the use or fitting of them, the responsibility for this is held by the manufacturer of the components. Any damage or loss associated with the switches, or your installation of them, are not our responsibility. We are also not liable for any loss or damage caused from products that have been fitted to our goods but have not been supplied by us (for example: if you have sourced switches or sockets elsewhere for use in our products).

We are not responsible for business losses, and therefore are not liable for any loss of profit, reduction in business, interruption to business or loss of business opportunity by any company that chooses to use our products.

We are not liable, whether directly or indirectly, for any damage or loss caused or allegedly caused by your agreements with third parties.

This contract is between you and us (Laser and Grain), nobody else has rights under this contract, unless you notify us in writing otherwise. We are entitled to transfer rights and obligations to a third party organisation of our choosing if we so wish.

Terms of Use

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://laserandgrain.co.uk website (the “Service”) operated by Laser and Grain (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Laser and Grain and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Laser and Grain.

Laser and Grain has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Laser + Grain shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms, policies and our website at any time. You will be subject to the terms in place at the time you placed an order with us. If we do not act immediately on these terms of sale, it is our right to enforce them at a later date.

If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you would like to contact us you can do so by using this form, or emailing us at [email protected] or writing to us at Laser and Grain, 17 King Street, Silverton, Exeter, EX5 4JG.